Quilted cars. Fabric that made my heart stop, huge visas and wonderful weather….. Yesterday was an amazing day.
I received news that two of my quilts were juried into Houston, and that my quilts arrived in Birmingham two days after I sent them… but now I have to pay duty as well.
I'm also smarting over an incident…
I booked accommodation through Orbitz at the Hilton LAX for the 25th – 27th July.
When the booking came up, it had August…. !!!! so I rang the Hilton and said could they change it to July…. NO, said the gal on the desk you have to go through Orbitz. It was late in the evening, but I got on to Orbitz and they said I had to change the booking through the internet…
I tried to and it cancelled the booking…
A bit flummoxed I contacted the hotel again and they assured me the booking wasn't canceled but I still had to go through Orbitz…
Another phone call to goodness knows where… "Hold on madam I will ring the hotel" said Miss Orbitz. 20 minutes later with minutes ticking on my cell phone she announced the system was down and they would get back to me the next day.
Well that didn't happen…
So I rang them to be told that I booked the wrong date…. and that I cancelled the booking…. "Your Fault" hand on Madam I will ring the hotel…." 20 minutes later…. the manager isn't in but they will not refund the money….
Hilton tells me that I booked through a discount agent so I loose the money…
$250 down the drain…
I double check everything and I booked July, but a slip in the booking gave me August…. so buyer beware… no more Orbitz for me….
Pam, you may be able to get satisfaction regarding the Orbitz booking through your credit card company, assuming you used a credit card for this transaction. You can dispute the issue with the credit card people. Since no goods or services were received this may work. You will have to submit your dispute in writing to the credit card company and I would suggest doing so immediately after receiving the bill that shows this transaction on it. Worth a try. In any event, I have been told that in order to dispute it, the merchant (in this case, Orbitz)will have to pay a fee of $100 to the credit card company. Even if you don’t prevail, it may be worth the satisfaction of knowing that at least they will be out $100. No cost accrues to you for contending your bill.